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Support Services Assessments

Every law practice operates utilizing a host of support services. These services vary significantly in complexity and scope, but all are critical to the effective and efficient operation of a legal practice. Are service levels where they need to be? If not, how can they be improved?

Relative to what they cost, support services rarely receive an appropriate level of attention. ofPartner has the unique ability to interface directly with your support personnel and conduct an objective Support Services Analysis which can include a review of:

  • Number of Personnel Delivering Service
  • Number of Personnel Utilizing Service
  • Scope of Services
  • Policies and Procedures
  • Management and Supervision
  • Communication Practices
  • Resources, Systems and Facilities
  • Functional Analysis
  • Productivity Analysis
  • Service Providers and Vendors

Leveraging decades of law firm operational experience, ofPartner has the ability to assess all of your support services. A partial list of services includes:

  • Secretarial Services
  • Document Processing Services
  • Reproductive Services
  • Visitor Experience
  • Conference/Reception Services
  • Multi-Media Services
  • Catering Services
  • Housekeeping Services
  • Shipping/Delivery Services
  • Communications Services (email, telecom, fax)

Our expertise can help you examine people, procedures and systems to help you develop short-term and long-term strategies for optimizing day-to-day operations. Our process includes:

  • Gathering credible benchmark data and performance indicators to demonstrate value.
  • Developing financial, managerial and performance measurements and reports.
  • Analyzing workflows and processes to identify changes that will improve departmental operation and performance.
  • Analyzing organizational structures and service delivery models to identify changes that optimize the use of resources.
  • Reviewing resources utilized to identify changes that will improve the efficiency of the services.
  • Developing initiatives and recommend changes to control cost and manage vendor relationships.

Learn more about how ofPartner’s Support Service Assessment can benefit you and your firm, please contact us at info@ofpartner.com or 312.720.6145.

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ofPartner Consulting Services



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