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Departmental Assessment Services

As support departments diligently work to meet the ever-changing needs of the firm, they often experience internal stress and difficulties managing expanding requirements with reduced resources. If not proactively managed, these departments run the risk of losing quality employees, experiencing higher error rates, becoming inefficient or falling out-of-step with the practices they support.

In order to assure a department is functioning as intended, ofPartner can perform an objective Departmental Assessment with the goal of ensuring you have the correct personnel performing the needed services in the best manner possible.

Utilizing the unique Departmental Assessment Survey (DAS), ofPartner can provide you a detailed analysis of your department’s activities. The DAS does this using a simple online survey that asks each member of the department to describe their activities performed during a typical year. The result is an easy to use Excel® based report that allows you to view and analyze the department’s activities at a functional level. The survey and resulting data are organized into a logical structure that is intuitive and easy to follow. No high-level technical experience is required.

Working in concert with your internal departmental and human resources management, ofPartner’s Departmental Analysis can include a review of:

  • Number of Personnel
  • Position Descriptions, Titles and Compensation
  • Policies and Procedures
  • Management and Supervision
  • Communication Practices
  • Scope of Services
  • Resources, Systems and Facilities
  • Functional Analysis
  • Productivity Analysis
  • Service Providers and Vendors

Our expertise can help you examine people, procedures and systems to help you develop short-term and long-term strategies for optimizing day-to-day operations. Our process includes:

  • Gathering credible benchmark data and performance indicators to demonstrate value.
  • Developing financial, managerial and performance measurements and reports.
  • Analyzing workflows and processes to identify changes that will improve departmental operation and performance.
  • Analyzing organizational structures and service delivery models to identify changes that optimize the use of resources.
  • Reviewing position descriptions and staffing levels to identify changes that will improve departmental efficiency.
  • Developing initiatives and recommend changes to control cost and manage vendor relationships.

Learn more about how ofPartner’s Departmental Assessment can benefit you and your firm, please contact us at info@ofpartner.com or 312.720.6145.

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ofPartner Consulting Services



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